Lost or Stolen Packages

Lost or Stolen Packages

The shipping carrier is responsible for the delivery of your package. In the event of a lost, stolen or held package, it is the responsibility of the carrier and all inquiries must be directed to the carrier. We are not responsible for miss-delivery errors via USPS or UPS or incorrect shipping information per the customer.

If a package is lost, help or stolen in transit, please file a claim within 10 days of the last shipping update. It is the responsibility of the customer to request a claim via USPS or UPS claim website. Any questions regarding filing a claim, must be directed to USPS or UPS.

Please follow the link below to began to file a claim

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/us/en/support/file-a-claim.page