Shipping and Delivery Times
East Meets West is not the mail carrier and do not process and handle your package(s) once it leaves our warehouse. Unfortunately, we can't control USPS or UPS. We have no control over the route your package takes, if your package gets delayed, if your package is marked as delivered but isn't, if your package gets taken to the post office instead of your address or if your package was delivered to your neighbors house. East Meets West is provided the same information as you are when you parcel has been picked up by USPS or UPS. East Meets West only has access to the tracking number and any information contained within that tracking number.
The shipping carrier is responsible for the delivery of your package. In the event of a lost/stolen/mis-delivered package, it is the responsibility of the carrier and all inquiries must be directed to the carrier. If your package is damaged in transit by USPS, you would need to file a claim directly with USPS. We are not responsible for lost, stolen, mis-delivered or damaged packages by USPS. To file a claim, click here https://www.usps.com/help/claims.htm.