"Shipped" means your order is packed and awaiting carrier pickup. Pick up times vary due to driver schedules, traffic, weather and other factors. All orders will typically be "shipped" within 1-2 business days by the selected shipping method, unless there is an influx of orders. We do not pack, "ship", or schedule carrier pickup's on weekends. If you placed your order on Friday, Saturday or Sunday your parcel will not be picked up by the carrier until that following Monday or Tuesday. Processing and shipping times may be subject to change during busy holiday months, other holidays and severe weather. If a tracking number is provided by the shipping carrier, your order will be updated with the tracking information. The shipping cost for the order is based on the weight of the selected products and delivery location. Before the final checkout page, there will be a chance to review the order with the calculated shipping cost.
East Meets West is not the mail carrier and does not process and handle your package(s) once it leaves our warehouse. Unfortunately, we can't control USPS or UPS. We have no control over the route your package takes, if your package gets delayed, if your package is marked as delivered but isn't, if your package gets taken to the post office instead of your address or if your package was delivered to your neighbors house. East Meets West is provided the same information as you are when you parcel has been picked up by USPS or UPS. East Meets West only has access to the tracking number and any information contained within that tracking number.
The shipping carrier is responsible for the delivery of your package. In the event of a lost/stolen/mis-delivered package, it is the responsibility of the carrier and all inquiries must be directed to the carrier. If your package is damaged in transit by USPS, you would need to file a claim directly with USPS. We are not responsible for lost, stolen, mis-delivered or damaged packages by USPS. To file a claim, click here https://www.usps.com/help/claims.htm.
Out of Stock Items
If any items from your order are no longer in stock once your checkout is completed, our customer support team will notify you and issue you a refund for any out of stock items on your order.
Return to Sender
If your package is returned to us ("return to sender") due to invalid or insufficient shipping information provided by the customer, we will issue you a full refund for the merchandise, minus the shipping
We reserve the right to cancel and refund an order at any time.